Having placed 3 orders on the wait and save scheme which I now believe is a scam I noticed delay after delay with my orders. After numerous attempts to speak to a rep and numerous automated responses, I requested that my orders be cancelled. I was told I would receive a full refund with 14 days as per my rights. Fast forward 27 days. No refund. No correspondence. Refusal to answer emails. Waiting up to 50 minutes for a rep to answer the phone. This company’s customer service is overwhelmingly disappointing at best.
I will update once I receive my refund.

I have just received yet another regurgitated response from Rathwood. I was told x4 weeks ago this very same thing and have not received a refund. It is incredible that this company treats people like this.