dreadful customer service
After 58 minutes of waiting to get to speak to someone the customer service operator could not verify who i was so couldn't take the conversation any further with no other alternative provided to get a resolution to my problem. Really poor from such a large company
November 12, 2025
Unprompted review
Reply from Virgin Media Business
Hi,
We’re sorry you had a poor experience with Virgin Media Business.
We’d love to get to the bottom of this and help you get it sorted, but to do that we’ll need a few more details.
We’ve requested some more information through Trustpilot. If you can respond to that when you have a moment we’ll look into this ASAP.
Thank you,
The Virgin Media Business Team