Hi there,

Hi there,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t feel positive, as that’s certainly not how we want our customers to feel at any stage of the process.

We’ve reached out to request a few more details so we can locate your account and better understand what happened here. Once we have that information, we will review the situation to ensure everything was handled appropriately and to see where we can improve.

Thank you again for bringing this to our attention. We appreciate the opportunity to look into it further.

Best regards,
Inês at Carwow