Extremely pushy salesmen
Overall the experience I received from the handover team and the finance team were nothing short of wonderful.
However, the sales team were relentless in their approach to attempting to sell the added extras, such as warranty and such. After myself and my wife politely declined more than 12 times, being called “odd” and being told by the salesmen that he could see the future which is why we needed to buy an extended warranty he finally got the hint.
This behaviour was completely rude and inappropriate, if he has not conceded we would have left on the spot after being berated to buy these extras.
Overall, I’m happy with the car I purchased and the finance and handover team were a delight to deal with. However the whole experience was soured by an overly pushy salesmen.
Reply from Big Motoring World
Hi James S,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the sale of additional products. We certainly do not wish for our customers to feel pressured into making any decision.
I have passed this on to the relevant Management Teams so that this can be reviewed internally. Additional training will also be provided where necessary to ensure this does not happen again.
Kindest Regards,
Big Motoring World