Terrible experience! I ordered an expensive ceiling lamp made in glass. There is a defect and it doesn’t hang up straight. It took 2 weeks to arrived, it took 1hour to assemble the lamp and more time to put it up to only see the defect once hanged. After being in touch and taking loads of pictures, because they just don’t take your word for it, I am still waiting to know if they will take it back! I read the small print that I should be paying for the shipping back to china! This is absolutely ridiculous customer service! Who pays for their shipping in our days, especially back to China!I still don’t know if I will ever have my £180 back. Do not go for this business unless you don’t mind keeping the item no matter what! This doesn’t reconcile anyone with China’s products.