I have one Weiss Ratings subscription and I am happy with that. I enquired about and then bought another more expensive subscription. It was not right for me and does not do what I need and I believed I had explained what I need and what I wanted to achieve. Not the case - there was mutual misunderstanding. I applied for cancellation and refund after just 17 days but was told that was not provided for in the small print. I contacted Justin Fuhrman at Weiss and after we had talked it through, he arranged for cancellation and refund.