I did an order of 4 dresses, 3 black ones and 1 grey one. I returned 2 black dresses and the grey one. I received my return confirmation but they’d refunded me for the wrong black dress, not much money value in it but not the point. I reached out to boohoo to advise them of this. They escalated it further and ‘checked the CCTV’ to see what is returned and they’re still adamant I returned the dress that I didn’t. Either they didn’t check the CCTV, or two black dresses look the same, yet they’re claiming I’m a liar. As I said I’m not worried about the £2 difference - keep it. It’s the principle of making out their customers are liars!