Well, let me lead by saying, the Xbriefcase is one of the best professional bags I've ever used. It's sleek, organized, and built to last. But the real thing I want to highlight is Xsuit's customer service. When there was wear damage on my briefcase, I asked their help desk how they'd recommend I go about fixing the damage. I never would have expected that they would accept a full return and then replace my briefcase free of charge! It's service like this that will keep me coming back to Xsuit time and time again.