Would give 0 if an option. Parcel delivered on 09/10/25 and item was missing from my order. Got in touch straight away and was advised that customer service would be in touch. A week later still no response. Returned my items and added the missing item on there explaining again situation. Nearly 3 weeks later I got in touch with the ridiculous AI bot who confirms all refunds are processing apart from the missing item?!?? Again passed to CS as this was missing (still!) and shock still not received a response. So in total I am still waiting for refunds for item not fulfilled by boohoo, not sent my boohoo and my returned items. CS was SO much bette even there was a live chat option and actual responses on social media and emails instead of being directed to an AI bot and CS that seems to not exist. I need a refund for my missing item ASAP.