This platform should not be allowed to…
This platform should not be allowed to operate. Slowest execution - lots of failed trades due to price movements - bigger spreads - impossibly poor chart support - extremely high margin requirement and no cash rebate. There is no reason whatsoever to use Spreadex Trading with a MUCH better rival available.... go to IG Index and see for yourself. The only redeeming factor is that customer service is friendly if incompetent, whereas IG Index is arrogant and incompetent.
Reply from Spreadex Trading
Dear Jorn,
Thank you for taking the time to share your feedback and your continued use of our platform.
As a firm regulated by the Financial Conduct Authority, certain aspects of how we operate are set by regulation rather than by us. For example, the maximum leverage available to retail clients is determined by FCA rules, and we’re also prohibited from offering volume-based rebates to retail clients.
On trade rejections, it may help to explain how our system works. Our acceptance rate in September sat at over 99.4%, and the process is designed to benefit traders where possible:
If the price moves in your favour, we accept the trade.
If the price moves against you but within tolerance, we give you the better price.
If the price moves against you and outside of tolerance, the trade is rejected - which in theory allows you to re-submit the order at a better price.
If you’d prefer to prioritise an even higher acceptance rate over this protection, you can adjust your settings via My Account > Execution & Pricing. There you can set your own tolerance level - including the option to make it unlimited.
If there’s anything else we can help clarify or if you have further questions, please don’t hesitate to get in touch with your personal account manager.
Kind Regards
The Spreadex Team