I posted my initial experience of not receiving a full order placed with Infraredi on Oct. 4th. I contacted the company and the first person to respond's first response was that the full order had been delivered.
I posted that exchange (below this new portion) on TrustPilot.
I quickly received two emails from Infraredi Support and a wonderful employee of theirs, Lyn, offering assistance and correcting the info the first responder did not present when answering my initial emails. They also expressed their apologies for what I had experienced up to that time.
Lyn very promptly found the issue with the missing product and over a few messages updated me on the situation, letting me know the whereabouts of the third piece of the order. She messaged me to let me know when that piece had cleared customs. The very next day, the third piece of the order arrived.
So Infraredi will be quick to respond to further requests for assistance.
I have begun using the product, and it appears from my first experiences that I will be able to achieve benefits for which I invested in.
Thank you, again, TrustPilot and Infraredi... and Infraredi for having a TrustPilot presence.
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I ordered two products from Infraredi.ca on October 4, 2025
Infraredi Joint Wrap × 1
Infraredi Pro Mini × 1 with Built In Stand
along with:
Shipping Protection × 1
On October 9, 2026 two boxes were delivered to my address:
1ZRK92912042070910 - Delivered
1ZRK9291DK42624708 - Delivered
Delivered On: Thursday, October 09 at 11:59 A.M. at Residential
One box had the Infraredi Pro Mini
One bos had the Infraredi Pro Stand
NEITHER ONE OF THEM had the Infraredi Joint Wrap.
I wrote to the company and just received a response from 'Joyce' claiminng that my ordered products were both delivered.
It is as if 'Joyce' didn't read the emails fully, didn't look at the images captured from my order which made it look like the Joint Wrap was a part of the sent items, when it wasn't.
'Joyce' only wrote
"Hi Valerie,
...
Thanks for reaching back.
Upon checking, your order has already been delivered on Oct 9th with two tracking numbers, one for ech box actually delivered.

A couple of days after I sent the message to Infraredi about not receiving the Joint Wrap I came to TrustPilot to see if there were any other customer reports similar to what I was in the midst of experiencing...
And now, 'Joyce' is claiming all were sent and delivered.
My confidence in Infraredi is gone. I want my money back and I want them to come and pick up the Infraredi Pro Mini and the Infraredi Pro Stand.
When their representative didn't pay attention to the information I sent in a couple of emails about what was actually sent and what I ordered with images which indicated their malfeasance, it indicates to me that Infraredi is not a company to be trusted with my hard earned dollars and my undeserved trust in their company.
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As added to my update above... Infraredi quickly responded to my concerns and the delivery of all product oreded has now been received.
Thanks again Infraredi!