I have been a loyal customer to Krystal for 15 years, and never missed a payment (I was paying annual fees until this year when by fortunate coincidence I switched to monthly). Originally, I was permitted to host 2 domains, for 2 very small websites of just a few MBs each and a few mostly inactive e-mail inboxes. After I purchased a new domain through Krystal, I tried to remove one of my sites on cPanel and build a new site for the new domain. I found following a change in policy, I was no longer permitted to host a second website and was given no allowance for having been a customer for so long, with polite but not very honest customer service operators who initially didn't understand the situation and tried to obfuscate the issue somewhat as a technical issue instead of a company policy. When I explained that I had had 2 sites for 14 years, they were forced to concede that it wasn't a technical "impossibility" so much as a matter of money, and that I wasn't paying enough for that. I looked into it and found that £15pcm was actually quite expensive for two small sites and three e-mail addresses, so migrated to Purple Prince who offer a vastly superior service, and don't even cost quite so much; not only do they answer the phone immediately with human being (instead of AI-chats and ticketing system, as with Krystal) but they take care of everything, manually migrating the hosting plan themselves to make it super easy for the customer. Seems that Krystal just aren't that competitive in today's market, and I presume the customer service are powerless to make any kind of judgement calls about what is appropriate regarding pricing for individual customers (or simply are not aware of what competitors are charging for the same). Shame. Dissapointing end to a 15 year relationship.