This company is supposed to be sourcing the best deals for bills and also paying bills.
Our electricity got cut off with no warning when I rang homebox after a 59 min wait I was told oh you were supposed ro be switched to Octopus energy but there was an issue so your still with British gas no electricity bill has been paid for over 4 months. They couldnt give me the money back I had paid them without seeing a bill from British gas and I am tied on with them for a 12 month contract to pay our bills otherwise its £120 admin charge to leave.
I spent over 2 hours on the phone to British gas who after passing around to 8 different people couldnt tell me how to get the electricity back on in fact they even told me they weren't the supplier and I had ro ring Eon who informed me British gas were the supplier £85 out of pocket to get the power back on and now I have to wait 5 working days for homebox to reimburse me for a company who is supposed to take the stress away they certainly caused me more stress than I have had in a long time my advice just pay your own bills. Homebox told me its not legal to just have electricity just cut of but it happened and all I got was I will raise this as an issue with no guarantee they will sort this out and start paying a supplier so my electricity doesn't get cut off again