0 stars. As of this morning, they refuse to give me a refund and are making up lies as to why they will not. They have given no return label and they will not provide me with the return address. They are in breach of their own returns policy and of the Consumer Contracts Regulations (for online purchases). What a shame. Will never attempt to buy anything from there again. Please do not waste your time or money.

I have copied and pasted some text from their site below to show you how they lie. You will meet all the requirements and they still will not provide you with a return address unfortunately. I requested my refund the same day the item arrived. My item is non-defective. It is just not long enough for me even after sizing up as I am tall. I would not go up any more sizes as it would become too baggy as I am also skinny. They have completely disregarded this or have not understood. It is unworn, unused and in the original packaging. It has been only 7 days since the item arrived and they will not provide a return address. Even on returning, I would not trust them to do the right thing and give the refund. Just avoid.

They have this on their product page:
Can I return or exchange an item?
Yes — you have 30 days from delivery to request a return. Items must be unworn, unused, and in the original packaging. After we receive and inspect the item, we refund the purchase price to your original payment method.

They have this in their returns policy:
At our store, your satisfaction is our priority. We strive to ensure that your shopping experience is smooth and enjoyable. If for any reason you're not fully happy with your purchase, we offer a simple return or exchange process to make things right.

Returns and Exchanges

30-Day Return Window: You have 30 days from the date you receive your order to return or exchange items.
We accept returns for both defective and non-defective items.
Exchanges are welcome.
No restocking fees.
Items must be new, unused, unopened, and in their original packaging.
To initiate a return, simply email us at [email address] for instructions.

After I explained my issue with the product and sent a photo of me holding it up next to me, they said this which shows they have started talking about something completely different to my issue that I brought up:
"After carefully reviewing your order, we can confirm that the item you received matches the variant you selected during checkout."

"We understand that sometimes selecting the wrong variant can happen unintentionally, and we genuinely want to ensure you’re completely satisfied with your purchase."

"To make this right and avoid any inconvenience for you, we’re pleased to offer you a 40% discount code to use on a new purchase of the correct item or any other product in our store."

"Please confirm if you’d like to proceed with this option, and we’ll promptly send you the discount code."

"If you have any questions or need further assistance, please don’t hesitate to reach out — we’re here to help and want to ensure you’re happy with your experience."

"Thank you for your understanding and continued support."