Review of Bandi-Coot


Rated 1 out of 5 stars

AVOID! – Still Waiting for My Phone to Be Returned

I sent my phone to Bandi-Coot after being quoted £110. Once they received it, they dropped the offer to £20, which I declined immediately. I was told the phone would be returned within 7 days after a week of abysmal counter offers, but it has now been over two weeks and I still don’t have my device or any tracking information.

Customer service (Sian) has been polite, but the company keeps giving vague updates about “delays” and “management reviews” instead of simply returning my property. I’ve now had to begin a formal claim just to get back what’s mine through court.

I work in customer service myself and understand delays can happen, but this goes beyond that, it feels careless and unprofessional. Based on my experience, I’d strongly advise others to read reviews carefully and think twice before sending their phone in.

October 17, 2025
Unprompted review
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