Feedback / Review:

I am very disappointed with this company.
They have been taking extra money from my account every month under the name of “insurance”, even though I never agreed to or signed up for any insurance plan.

My contract was only for an iPhone with a fixed monthly payment, but they started to take an extra £50 each month, claiming it was for insurance. This was done without my permission or any explanation.

I contacted customer service several times, but nothing was resolved and the deductions continued. This behaviour is unfair, misleading, and unacceptable.

I will be making a formal complaint to the Financial Ombudsman Service about these unauthorised charges.
Please be very careful before signing any agreement with this company and check your bank account regularly.