Title Missed Appointment & Zero Communication — Extremely Frustrating
Title: Missed Appointment & Zero Communication — Extremely Frustrating
I waited from 1pm to 6pm for a TalkTalk engineer (likely Openreach) and nobody turned up. No call, no update — nothing.
Out of sheer frustration, I had to ring TalkTalk installation management twice, only to be told they had no way to contact their own engineers. Both times, I was met with pure speculation instead of real answers. On the last call, the advisor simply read “notes” that suggested the engineer might call me the following day — clearly made up on the spot.
Completely unprofessional and disrespectful of people’s time. If this is how installations are handled, I dread to think what the service will be like once live.
Mobashar Ahmed
Reply from TalkTalk
Hi There,
We're really sorry to hear about the missed engineer appointment and the lack of communication — that’s absolutely not the experience we want for our customers. We completely understand how frustrating it must have been to wait all afternoon without any updates, and then not receive clear answers when you reached out.
Thank you for bringing this to our attention. We take this seriously and want to make things right. So we can look into this further and get it resolved as quickly as possible, please get in touch with our team directly here: http://www.talktalk.co.uk/trustpilotchat
Thanks again for your patience, and we hope to turn this around for you.
Warm regards
Louise
— TalkTalk Team