The process of getting the loan was smooth, however, we had to include them (Button Finance chose to be on the insurance check, PHH Mortgage declined to be on the check) when we had a minor flood in our home. In order to deposit the check we needed a notarized power of attorney which they provided, however, it was not filled out completely. Our rep from Button (Jason) assured us everything was in order but after my bank read through the POA they saw where it wasn't and was missing an address. Just a frustrating process going back and forth with Jason not understanding it was NOT completed properly. My bank had to contact our Jason to make him understand his error.