Whilst we had a good experience with Bournemouth branch initially when we brought our property 5 years ago, we didn’t for the selling aspect of Poole branch. It started off good with a viewing and offer, but when the offer fell through after a week, we basically were ghosted from late July - mid October whilst the contract was happening. Any contact that was made was by us through email/call to organise price reductions and other elements to help sell the property. There was no proactive movement from Poole’s side to help sell the property from our point of view. Whilst “the market being bad” is out of people’s control, proactive communication isn’t, and we were not proactively communicated with throughout the entire selling process, which has stuck us into a position where we are now unable to sell and have to look at other options.