New roof
Excellent new roof. installers appear to have done good job with roof. Disappointed with completion though. Removed my $4000 gutter guards and left them on the ground. They said they wouldn't fit back on after new roof. Two managers agreed and said it wasn't the company's job.
I went up on the porch roof and they hadn't removed one section on the back though. I installed 2 pieces on the porch and they fit fine but being 73 and a disabled veteran I couldn't put them back and didn't have ladders or ability. Collected the guards up and called leaf filter to reinstall them but cost me $400 out of pocket. Leaf filter took less than an hour and replaced all the screws they had thrown away.
UPDATE. Manager contacted me and took care of the expenses very quickly. Roof job is fantastic.
Reply from Home Genius Exteriors
James and Charlene, thank you for taking the time to share your detailed experience. We’re very happy to hear that you’re pleased with the quality of your new roof and that our team was able to resolve the issue quickly. We truly appreciate your patience and understanding, as well as your update acknowledging the follow-up and resolution. Your feedback helps us continue to improve, and we’re grateful for the opportunity to make things right. Thank you for trusting Home Genius with your project!