As others have said, appalling delivery. Due to a mistake at their end, I was faced with a customs demand of £70, or 40% of the order value. Obviously I didn't accept the delivery/goods. But they won't repay until they receive goods back, and the goods have been stuck in their delivery system since early August. I had to pay before I received their goods, but they don't understand that I should not be bearing the costs and risks of their system. And they're not so polite either. I've been a customer for years and the knickers are great. But I won't order again and I advise others to be careful.