Visited the Nottingham store and we were greeted by both Matt and then Evie. Both staff members were brilliant. They were very informative and helpful. Matt initially provided information about the sofa including sizes, filling etc and Evie took our order when we later returned to store to purchase. We had to amend our order a day later and Evie dealt with this for us. All in all a smooth process. Looking forward to receiving our sofa.