My wife and I finished a 19-day trip with 4 nights at the Clermont, Char Crossing. Our room was great, the food was excellent, and the location was awesome. We checked out at 10AM and left our bags so we could see more of London before our driver was scheduled to pick us up at 3PM. At about 1pm we found the local road was shut down, and a political rally had started. We approached the folks at the front desk and one of their staff, Charlie Williams, helped us locate our driver ( approx. 1/2 mile from hotel), and actually took my wife's large suitcase and I pushed mine, through the political rally, and the chaos that was present, and got us to our drivers' car. The dedication and customer service that Charie Williams showed was five star and will never be forgotten. Thank you, Charlie Williams! Fran and Christine