Unfortunately the most inconvenient convenient app.
I would of liked to have given better help a good review, but unfortunately I can't recommend it due to its lack of consistency and reliability.
On my 4th session I experienced audio technical difficulties where audio from the video call and from the attempted phonecall did not work.
I have been in a chase to regain that lost week from credited weeks where after chasing an avaliable week 3 weeks after, which was cancelled on the day.
I would recommend meeting a therapist and not paying a monthly fee as any inconvenience will lead you in a constant chase to regain it.
I have asked for a partial refund multiple times and am still awaiting a resolution for this incident which happened 3 weeks ago.
Reply from BetterHelp
Hi KC,
We're sorry for this experience! Our team replies to emails typically within one business day, so I'm wondering if our response ended up in your SPAM or JUNK folder.
In any case, I've requested the email address linked to your BetterHelp account so we can have a member of our management team reach out to you directly to ensure this gets resolved.
Talk soon,
BetterHelp Team