Order correction handled beautifully!
I realized I had ordered 2 of each of the boots instead of one. I contacted Peak Footwear by email & was promptly notified that the had received my request.
I received a courteous email acknowledging my predicament, with them saying it would be rectified when offices were open. I then was informed that the order had been corrected before it was shipped and a refund was pending. The refund showed up on my Visa and a follow up email was sent to me.
I am very pleased with the service I received.
Reply from Peak Footwear
Hi Faye,
Thank you so much for taking the time to share your experience! We’re so glad we were able to catch the duplicate order in time and get everything sorted out quickly and smoothly for you. Our team always aims to make things as easy and stress-free as possible, and it’s wonderful to hear that you felt well taken care of every step of the way.
We truly appreciate your kind words and your trust in us. If there’s ever anything else you need, we’re always here to help!
Warmly,
Peak-Footwear Team