Hi Suliman Bennett,

Thank you so much for your feedback—we really appreciate hearing from our customers. I’m really sorry to hear you’ve been experiencing network issues and apologise for any inconvenience caused. Just like any other network, SMARTY cannot guarantee 100% coverage or a completely flawless service.

Please understand that some areas may enjoy stronger coverage with SMARTY than others, and the size and layout of buildings can greatly affect the service you experience—especially indoors. Signal strength can fluctuate periodically, and unfortunately, this is something outside of our control.

We’d love the opportunity to take a closer look at your situation, so please get in touch with our team here: https://smarty.co.uk/contact.

Thank you for your patience, and sorry once again for the inconvenience.

-Linsey