Condescending CS
Messaged them with a question I had about one of their bikes, and their customer service person was extremely condescending. Talking about "you can EASILY find the article on our website." So rude for absolutely no reason. Good to know BEFORE making a purchase. Will not be supporting this company. I was leaning towards a velotric anyway.
In the future, here is how you reply to someone: "hello, sorry about the confusion. We released a firmware update a couple months ago that now enables the bike to use cadence sensor. Thanks for your interest, have a great day!"
Reply from Aventon Bikes
Hi Brandon,
We appreciate you bringing this to our attention. We're sorry to hear that our support team member did not meet your expectations. This is not the experience we want you to have. We'll address this internally to ensure a better customer experience in the future.
We hope you keep us in mind in your final decision of a bike purchase and thanks for your feedback.
Thank you,
Aventon