Good quality but took ages to arrive.
The website is great with a great selection of products. Ordering was easy and found exactly what i wanted. Lead times on website are completely wrong! the lead time for what i ordered was 14 days ...... my order actually took nearly 4 weeks to arrive! had i of known that it would be this long i would have ordered elsewhere. When i called to enquire about my order the first time after 2 weeks the lady was very rude and spoke to me really abruptly. The second time i called after 3 weeks the lady was great and couldn't have been nicer so i guess customer service is hit and miss. The actual product itself looks and feels like great quality and i am happy with it now it has arrived. Had to remove stars because of the points raised.
Reply from Net Curtains Direct
Hello Sam,
Thank you for taking the time to share your feedback — we’re really pleased to hear that you love the quality of your product and found our range and website easy to use.
We’re very sorry, however, for the delay in receiving your order and for the inconsistent experience you had when contacting us. During particularly busy periods, our lead times can occasionally extend beyond what’s shown online, and we’re working hard to make these estimates more accurate.
Your comments about the customer service interactions have been noted and will be passed on to our team for review and training — that’s not the experience we want any customer to have.
We truly appreciate your patience and understanding, and we hope you’ll consider shopping with us again in future.
Wishing you all the best,
The Net Curtains Direct Customer Care Team