I am over a 20 year customer here. Bought desktop version that came with $10 credit to use towards State filing fee. I filed an extension so I did not get to file until October. When I did file, Turbo Tax showed me my $10 credit and had the final amount at $15 but the final receipt did not actually give it to me. Called and spent an hour on the phone for them to finally tell me that the credit expired in April. Really? Good customer service would just pushed the $10 to me. Lost a long term customer over $10.