They accidentally gave me a 6,000sc…
They accidentally gave me a 6,000sc bonus and then took it back when it came time for me to make a redemption request, understandable. I attempted a total of 10,000sc withdrawal and they denied it and took their 6,000sc back and credited 4,000 to my account. They informed me they were doing so. I continue to play and attempt another redemption for a total of 8,000sc. They denied that one as well and took another 6,000sc and credited 2,000 to my account. Customer support gave the same story both times. The bonus was accidental so they wanted their 6,000 back. Problem is they took a total of 12,000 and keep closing out my support ticket before I have a chance to reply
Reply from CrownCoins Casino
Hello Tyler! Thank you for your feedback and apologize for any inconvenience this may have caused you. After a thorough review, we found that the Sweeps Coins credited to your account on September 27, 2025, resulted from a system error in our gifting system during Chewy’s Trail event. As outlined in our Sweeps Policy, any Sweeps Coins or winnings credited in error remain the property of the company and are not eligible for redemption. For this reason, the redemption requests connected to those funds could not be honored. Please rest assured that no funds to which you are rightfully entitled have been withheld. If you have any further questions or need clarification, don’t hesitate to reach out to us directly—we’re always here to help! 🎰✨