This Company is appalling - to all UK customers, my sincere advice is to stay well away. We tried multiple times to reach this company for sizing advice before buying, but they never responded to emails. The website advised items come from the Czech republic - we paid over £220 for a blouse, placed an on line in good faith - only to find, having ordered, that the blouse was coming from Bali and that UK customers are not entitled to refunds ( this was hidden information) - only credit notes. On receipt, the blouse was unfortunately way too big ( the chart advised the item we ordered was a UK 10 -12 - in reality it was a generous 14 - 16 by UK sizing. Also it was way over priced for the quality, and looked very different to the photo. When we contacted them they were very slow to respond, refusing any contact by phone - simply sending a link to a returns line which stated that as UK customers, we could not have a refund, ( not visible when we purchased!) - we were given a strange address in the Czech republic / care of a person called Marcela Denkova - to return this item to ( no return label provided/so at full DPD cost to us) - and only given after multiple requests from us, on where to return the item to. They gave a phone number too for the return address, but on calling it, the operator states ‘ this number is no longer in use!’ All very suspicious. We had to chase multiple times for this return address too. We were told we would get a credit note only when the item was received by Marcela Denkova. DPD attempted to deliver, but informed us that the address does not exist in the Czech Republic, and returned the item back to us in the UK. This Company has deliberately obstructed us from trying to return this item and gain even a credit note. They took our money readily but misled deliberately on the fact items come from Bali and are non redundable for UK customers - clearly these sorts of risks if known would put customers off as they are well aware. We are emailing them still and no alternative return address has been provided. We have clearly explained the problem - that couriers cannot locate the return address they have provided. Luc iee have refused to provide an alternative address, but have had the gall to state we only have a short window of time left - which is closing - to return the item ! ( - but fail to give a viable return address.) It is a deliberate obstruction, to retain the £220.
Of course we will exceed the time window for returns if they fail to provide a viable return address - and they are fully aware of this.
I would advise all UK customers to avoid this company. Your clothes are not coming from the Czech R as they state - but the other side of the world, they are over priced, randomly sized, and you cannot get a refund or a credit note, or make meaningful contact. It’s disgraceful. Whoever ‘Luciee is, she should be ashamed of how she is treating UK customers.