Hi there,

Thank you for taking the time to share your feedback. I truly appreciate you letting us know about your experience. It’s never our intention for users to feel uncertain about their funds or the platform’s reliability.

Please rest assured that Bitunix remains fully operational and users’ funds are safe and secure. If you’re experiencing any issues with withdrawals or account access, we’d really appreciate the opportunity to take a closer look and assist you directly.

If you’re open to it, please reach out via live chat and ask for the Retention Team. We’ll personally review your account, clarify what happened, and make sure everything is handled properly.

Your trust matters to us, and we’d be grateful for the chance to make this right.