Product capabilities are good
The product’s capabilities are good, but unfortunately the battery life is poor and customer service was disappointing. I was asked to wait three days for a ring that wasn’t connecting — an obvious hardware issue — yet there was no effort to properly check or resolve it. Instead, there was an endless and needless back-and-forth over email, even with the founder/CEO copied in. I’ve agreed to try a third replacement. Let’s see how this goes!
Reply from Ultrahuman
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our product’s capabilities and completely understand how frustrating it must have been to experience connection issues with your ring.
We’re sorry the resolution process felt prolonged — that’s never the experience we want for our users. Our goal is to ensure you have a ring that performs flawlessly, and we’re glad you’ve agreed to try the replacement.
Thank you for giving us another opportunity to make things right — we’ll do everything we can to restore your confidence in both the product and our support.