Hello Hui,

It's good that you brought this matter to our notice.

The only way you could have signed up as a member and given us permission to charge your account was if you manually put your information into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup page that our programme is a paid membership subscription. There is no way we can obtain your details without doing the aforementioned.

Upon checking, your membership has been cancelled on 10 October 2025. Therefore, your card will no longer be charged. We also sent you a cancel confirmation email.

If you need further assistance, you can easily contact us and send to mary@completesavings.co.uk.

Kind Regards,
Complete Savings