Room was clean and comfortable
Room was clean and comfortable. Heart shaped tub enjoyable with exception of the cracked/broken "deck" surrounding the tub. It had been poorly repaired but sharp edges were very evident. Coffee maker didn't work, phone didn't work. thank goodness for free Wi-Fi. staff courteous and friendly.
Reply from Reservation Desk
We're sorry to learn about the difficulties you experienced when you arrived at the hotel. To clarify, Reservation Desk is an independent online travel agency that books reservations for over 200,000 hotels worldwide, but we are not directly affiliated with the hotel itself. For any onsite concerns, we recommend speaking with the hotel's front desk or management. That said, if you need help with your reservation, feel free to reach out to our support team at support@reservationdesk.com. We're here to help where we can and would love to hear more about your experience booking with us.