Constant harassment!!
I initially signed up several months ago using a special offer they were running. The flowers I received were beautiful and lasted well but I could no longer justify the subscription so cancelled.
I received a phone call shortly afterwards trying to get me to sign back up but I explained it wasn't an expense I could afford at the moment and I was very annoyed at being harassed when I'd clearly explained this.
They promised to remove my details from their system.
This week I have now had phone calls from 3 different mobile numbers I didn't know and when I typed the number into the 'Who Called Me' website, all 3 come up as Freddie's Flowers. This is harassment and I do not expect to be hounded this way. I am also registered with TPS so they are breaking the law by calling me!!
Because the flowers were so nice I would likely have signed up again when able to but now I will never go back to this company.
Stalking your customers is not the way to get repeat business!!!!
Reply from Freddie's Flowers
Dear LB,
Thank you for taking the time to leave us this review, and for alerting us to this extremely concerning experience you have had.
It is unacceptable that you have been contacted multiple times after having been told that your details were removed from our system.
It sounds like there’s been a serious mix-up with your account details, and we’d like to get this resolved for you straight away.
We’ll make sure your account is fully closed, all data is removed in compliance with GDPR regulations, and your contact details are deleted from our mailing list in line with your request.
We've requested your information through Trustpilot so that we can contact you directly about this and possibly organise something by way of an apology from ourselves.
We hope to speak with you soon and resolve this for you once and for all.
Best Wishes,
Freddie's Flowers