I need to use Ebays' Click & Collect service, unfortunately. Roughly 4 out of 10 times, I get no QR code to let me collect. Collection point staff refuse to accept ECP code as an alternative when this happens (allegedly they're supposed to). Ebay customer service is purposefully hard to reach. They tell you they'll "pass it on to the team" and nothing happens, or it's very slow. They say they'll get back to you in 24 to 72 hours (3 DAYS). It was more like a week last time. I'd told the seller to cancel it by that time. I was done. Anyway, it's happened again. This is about the 4th time. So, after you wait up to 10 days on their "3 Day delivery", you can't even get your parcel. There is a massive rival company that are lightning fast- Their 4 day delivery often arrives the very next day after you ordered it. I only use Ebay if I really have to now. Shame. I have used them almost 20 years. They used to be pretty good. They're a massive pain now