Booked a multiple flight international round trip with MakeMyTrip. My flights were cancelled, rebooked, and rescheduled several times. Contacted MakeMyTrip 4 times over a month to cancel and get a full refund. Only on the final time did I get an email confirming that the refund request was put in. 4 customer service agents who told me that they'd put in a refund request and only the 4th one did it. The others said they'd call when it was put in and never called. Will never book with them again.