Not UK Company based in China
I'm in the UK - Company hides that they are not based in UK they are in China. Free delivery but do not mention their return address in China and that customer pays for the return. You only get given that info when you contact them to ask. That should have been a red flag! They don't refund your money give you a credit note to exchange it for more appalling items. I purchased 3 suit sets the sizing was so way the blazer is so big & so wide at the wrist you can fit 2 arms in. Quality appalling pieces of thread hanging out and completely unlined and see through. Returning items would cost more that the suites cost. Not even worth altering it you just can't it's that bad! I would be too embarrassed to take it somewhere. I usually research places so carefully but didn't this time round and I'm so disappointed. Don't risk it you will be so disappointed.
Reply from Williamsplymouth
Hi Natalie,
This is certainly not the experience we want for our customers. Please email us at Info@williamsplymouth.com with your order details, I’ll personally review your case and ensure you receive a full refund right away.
We keep return costs minimal to avoid unnecessary expenses for customers, but I’ll make sure this is resolved fairly for you. I’ll be waiting for your email so we can make this right.
For transparency, we do ship worldwide, and our central warehouse is based in China. This allows us to serve customers globally, though it can sometimes affect return logistics. Still, I’ll make sure this is handled fairly and that you’re not left dissatisfied.
John
Williams Plymouth Support