Williamsplymouth 

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Rated 1 out of 5 stars

Just want to thank everyone who left honest review. Wanted to buy winter coat from them before I read reviews. (Apparently would get it when winter season is over )When I looked on their assortment ,... See more

Rated 1 out of 5 stars

Don't buy from this company! Firstly, their website gives a London address but that's deliberate deception as they're based in China which means you aren't covered by UK Distance Selling laws. Secondl... See more

Rated 3 out of 5 stars

After ordering I looked at trustpilot and was worried at the poor reviews. My experience however was not so bad and has resulted in me receiving my faux suede jacket within 3 weeks. The quality was n... See more

Company replied

Rated 1 out of 5 stars

Absolute Scam No help With customer services enquiries when I tried to cancel the whole orders placed and have full refund made to account Then took 8 days of back and forward to be t... See more

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Rated 1 out of 5 stars

DO NOT BUY ANYTHING FROM THIS…

DO NOT BUY ANYTHING FROM THIS COMPANY!!!!!
It appears to be a scam set up. When I tried to communicate I was just fobbed off with absurdities. From the bad English grammar and spelling used I would suggest it is a Chinese knock off Company. Not even shipped after 10 days which would again suggest it is coming from afar.

Appalling customer service all round

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. Also appear as Williams London. It is actually Williams China.
Goods nothing like the advert. Cheap nasty material. No tailoring. Total scam of a company. Avoid. Avoid. Avoid.

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company send email after email after requesting for cancellation as orders not processed they ask for clarification to stall the refund process which is shocking

Absolute Scam

No help
With customer services enquiries when I tried to cancel the whole orders placed and have full refund made to account

Then took 8 days of back and forward to be told the goods has been despatched successfully

Sizing and quality of goods totally inferior to those listed on this website posing as an English company registered in London.

On trying to get a refund label was told would cost over 20-30 euros to return the parcel and if it goat would would become a logistics issue or could take a 15% refund instead of the full price paid of £96 .

I am still awaiting an outcome to the response as I sent but as nothing has been fore coming today as advised to them
In my email I now post an honest review of this scam company

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy from this Chinese company pretending to be British!

Don't buy from this company! Firstly, their website gives a London address but that's deliberate deception as they're based in China which means you aren't covered by UK Distance Selling laws. Secondly, the product they sent was inferior to what was listed. If you try to return the goods they ask for a photo (bizarre) and want you to return (at your expense) to China.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

What a joke!

Says uk company, uk run, uk business number etc what they dont tell u is it isnt uk at all. 11 days and not even on a plane yet. One coat took 11 days just to get it to the haulage company! Customer services is shocking and try to act as if it tells u everything when it doesnt I searched the website before using. Misleading, crap communication and thats before items arrived im dreading how the coat will be. Only used them as thought uk would be quick.
I have a order number happy to prove im a legit customer.
Just same as alot of fake ebay companies using places like ali express and pretending to have issues in sending etc.
First sign I should've noticed was postage extra to replace if lost or damaged in transit but I ignored it hoping it wasnt anything, buy was I wrong.
Do not use them unless u want to wait longer then it takes the likes of temu or shein to get to u!
We need better regulations on companies portraying uk based etc.
Context ordered 11/10/25 and dated the experience as today and it isn't even on a plane yet! But tracking shows cn (china)

October 23, 2025
Unprompted review
Williamsplymouth logo

Reply from Williamsplymouth

Hi Alison,

Thank you for your review, and we’re very sorry for your experience. We understand how frustrating delays and unclear updates can be, and we sincerely apologize for the inconvenience.

To clarify, we ship from our main warehouse in China to deliver globally, and sometimes shipping can take longer due to unforeseen logistics circumstances. We’ve improved our delivery, communication, and customer service policies based on feedback like yours.

Please email us at Info@williamsplymouth.com, I’ll personally look into your order and make sure it’s properly compensated.
And now come back to us and we will assist you in a better way.

John,
Williams Plymouth Support

Rated 1 out of 5 stars

SCAM!

SCAM!! STAY AWAY FROM THEM, DON'T BUY FROM THiS COMPANY, YOUR ITEM WILL NOT BE DELIVERED , REPORT THEM TO YOUR BANK .

October 22, 2025
Unprompted review
Williamsplymouth logo

Reply from Williamsplymouth

Hi Bethel,

Thank you for your review, and we’re truly sorry for your experience. We understand how concerning it can be when an order doesn’t arrive, and we sincerely apologize for the inconvenience caused. Sometimes unforeseen circumstances or courier delays can affect delivery times, and we’re working hard to minimize these issues.

We’ve improved our delivery and refund policies based on valuable customer feedback to ensure smoother and faster resolutions. Please email us at Info@williamsplymouth.com, I’ll personally look into your order and make sure it’s properly compensated.
And now come back to us and we will assist you in a better way.

John,
Williams Plymouth Support

Rated 1 out of 5 stars

Beware - scam company

Please don’t buy from this company. Website made to look like UK company, but goods shipped from China. The “cashmere” jumper I ordered has no label, is of very poor quality and the sizing is all wrong. Please read and believe the reviews. This company needs reporting and pulled up for scamming people.

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

A total scam!

A total scam!! Don't buy anything! I feel like such an idiot I should have read the reviews before ordering. The blazer I ordered was nothing like the one modelled online. The blazer has no lining, the colour is different and it's not fitted at all. I emailed them several time to get a refund and I am not getting any response. I basically got robbed.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Very angry person

I ordered a large size jacket, couldn't even get my arm in it, it wouldn't fit a small child, I was only offered 20% of the £37.49 if which I paid for as a goodwill gesture, I should have got a full refund. Also they make ir sound as if there a UK company, but items come from China. Not very Happy to say the least

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid

Just want to thank everyone who left honest review. Wanted to buy winter coat from them before I read reviews. (Apparently would get it when winter season is over )When I looked on their assortment , also noticed that many same items are being sold on Temu 3-4 times cheaper and they use even same pictures, apparently they just reselling temu clothes and footwear pretending to be a good trustworthy european brand. Its a pure froudulent scheme. Avoid avoid!

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a blazer which look lovely on…

Ordered a blazer which look lovely on the website it was in the smallest package an literally like a piece of rag got in touch to return it and was told it would cost more than it was worth ,please avoid this company you'll be disappointed, I got 4.38 back the jacket was 29 pounds, not bad profit for them ,don't order at all

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid rubbish clothes made from Chinese tissue paper worthless crap .trying to return for refund but they are giving me a hard time offering a discount .

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Boots don’t resemble photo (cheap imitation).
Realised after I’d ordered that the company have cleverly made themselves look like an English department store when in fact it’s selling cheap Chinese goods.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews first

I wish I had read the reviews first. Williams Plymouth has the sound of a rreputable British Company. How wrong can you be?
It’s a cheap Chinese rip-off outfit selling absolute rubbish. And the worst of it is thay you pay for returns to go back halfway round the world
Be warned!

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam company you don't get…

This is a scam company you don't get what you ordered it's disgusting keep clear order at your peril

October 20, 2025
Unprompted review
Williamsplymouth logo

Reply from Williamsplymouth

Hi Carole,

Thank you for your review, and we’re very sorry for your experience. We’ve improved our product quality and customer service policies based on feedback like yours, and we truly regret that your order didn’t meet expectations.

Please email us at Info@williamsplymouth.com with the details of your issue, I’ll personally look into your case and make sure it’s properly compensated.
And now come back to us and we will assist you in a better way.

John,
Williams Plymouth Support

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