i found a car i liked and took it for a test drive on a Wednesday edvening. the car had outstanding finance on it which i believe is foreourt finance, (a regular practice for car sales rooms). i asked and was reasured that it was normal, and that all the cars have that finance on them in their showrooms. i then left a £500 deposit on the vehicle, while the salesman was pushing me to pay it in full and drive it away that day. it was about 6pm at this point which is relevant later on. i refused as i needed too take my vehicle home that i was in. the salesman said he would drive it to my house for me, i only live 3 miles or so from there. so on the Thursday i take 2 hrs off work to call in pay for the car in full, and take it home. i got dropped off their and spoke to the sales team. they came out took my payment of £14,100 and brought me the log book. i picked my phone up to do the online road duty payment and they tell me the car has to be taxed at the postoffice due to it being a dissabilty car. its now 3 oclock and i have to get a taxi to a post office. so now i get a taxi to the post office to sort the tax out. they could have told me that at any stage about the disability car tax issue but chose not to until it was almost too late. in the taxi i made a payment for my insurance of £300 and started a warrenttee i had paid for on the engine of the car, another £50. as i left the post office my phone rings and its Big Motorung world. they inform me that i can not now have the car as it has developed a fault on the battery. i said how long will it be before its ready? they said "not sure" so i said well shall i come get it tomorrow? they said no, it will likely be about 11 days!!! i need the car for work next week i tell them. they said theres little chance of that as they are not sure where the fault is yet. the only reason i give them 2 stars is because at least i didnt get it home with the fault. now here is why it gets so very wrong. they reinbursed my deposit there and then. it came back to my bank on the Saturday morning so 2 days. i called them on the friday about my £14100 and was told they guy who deals with refunds was on leave and it would get sorted monday! i was not happy but there was no apology. i started a dispute with them through my bank, and waited until Tuesday to call them BMC up for a progress report. well i was met with "it wont get done that quickly, we suggest your money will be returned by a week on Friday. that would be 2 weeks and 1 day since i gave them £14100 for absulubtly no product. on the plus side, i now have the logbook for that car, although its on finance so legally the finance company own it. i just think that there is a way they can return me my money as quickly as i paid it to them. i have had to buy a different car now and i can assure you its not from BMC, they lost my custom and my faith in them. its a very worrying situation knowing they made a loss of £10.7 million last year and have my money.

EDIT. my money came back in on the 6th day.