Review of HelloFresh Canada


Rated 3 out of 5 stars

The first few months have been good

The first few months have been good, ingredients are complete and delicious. But then this month, for 3 consecutive times, i have been missing an ingredient everyweek. Worst one was I didn’t get the chicken. The point of ordering thru here is the convenience and not having to buy more than what you need. So if i’m missing the main ingredient how am i suppose to cook. And they only refund portion of what you paid per recipe. I am also trying to get connected to the support team, they initially said 37 mins wait time then it went to 22 minutes and all of a sudden it jumped back to 48 mins wait time. A bit disappointing

March 21, 2025

Reply from HelloFresh Canada

We're sorry to hear about your experience and that you had missing ingredients from your meal kit. If you have not already, please give us a call at 1-855-272-7002 or DM us on Social Media channel so that we can report this and make things right! 💚