Hello Norma,

Thank you for reaching out.

Thank you for reaching out. I completely understand how this situation might have caused some confusion, and I truly appreciate you bringing it to our attention.

For new visitors, JustAnswer offers the chance to post a question and start a 3-day trial for 15 €. After the trial, the account automatically converts to a monthly subscription unless canceled. All pricing and trial information is clearly shown on the billing page before submitting. Membership is fully flexible, and you can cancel anytime.

I can confirm that your membership was canceled on October 06, 2025, and no further recurring charges will apply. The 2 charges of 45 € each have been refunded. The funds are made available to your bank the next business day; however, the bank may take 3-5 business days to release the funds back to your account, depending on their policy.

If you have any more questions, please let me know.

Regards,
Aiah
JustAnswer Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/