I booked 2 seats online for a teatime showing. This was difficult to do because you had to book one seat at a time it wouldn't let you pick your two seats together. I upgraded them both, which again wasn't easy. I printed out the tickets which had a starting time of 17:05 at screen 5. It also stated "Show this QR code to a team member at the ticket gate for entry to Screen 5". When we arrived there was no staff at Screen 5 so we made our own way in. We located our seats and got ready to watch the film. We were then subjected to 40 minutes of ear busting music from advertisements before the main film came on, pure mental torture. For the length of the film there were only 6 people in there. We could have sat anywhere. I know advertisements are revenue but 40 mins non stop is not acceptable. Not the experience we expected and will never repeat.