I received my first order of Ultradries, tried one pair on & the waist band was way to tight. I emailed your company & received a reply within 2 days. Saying they would send me a pair of another size free of charge & no return needed of wrong size. Laura sent me a size chart & I rechecked my size. I only read the hip size & not the waist band. I have a waist not quite in proportion with my hips. I do need the larger size. I returned Laura's email with my size & she is sending me 6 (this is what I ordered first) pairs of the larger size no charge. If that's not great customer service, I don't know what is!! I was willing to return the other size, not necessary. I will pass them on to a friend with a smaller waist size than me. Thank you. ❤️