Poor Customer Experience and Lack of Interest in Business Customers
I visited Richard Sanders OMODA yesterday to look at the Omoda 9 and had a very disappointing experience. I phoned ahead to confirm there was a car available for test drive, but on arrival was told there wasn’t one.
The salesman spent most of the time looking out of the window waiting for a car to return, while another salesman didn’t even get up from his desk. When Lee offered us a coffee and we accepted, he simply pointed out where the machine was rather than making one.
Once it became clear that we were interested in a business lease, the enthusiasm completely disappeared. The overall experience felt dismissive and unprofessional, and we decided to leave.
Hopefully other Omoda dealerships offer a better experience for business customers.
Reply from Richard Sanders Ltd
Hello Paul, thank you for making me aware of your recent experience with us however I do apologise if you felt my staff were disengaged. Unfortunately the car you enquired on was sold to somebody else that morning. We do now have a replacement available should you still wish to have a test drive. We also have some fantastic business contract hire offers available if you'd like to explore these. Please feel free to contact me directly to discuss. Regards, Ben