I had a very frustrating experience…
I had a very frustrating experience with this site’s checkout process. I simply wanted to add items to my cart and review the shipping charges before making a decision. Instead, there was no purchase review or confirmation screen. My address and credit card information were pulled automatically from a third-party site I used almost a year ago to ship something to a different location. This led to my order being processed without my consent.
On top of that, an additional meal plan, almost $200, was added to my purchase that I never intended to buy. This is a serious issue with how the checkout is designed and makes the process feel unsafe and confusing. Because of this, I would strongly recommend not adding anything to your cart here and instead purchasing through a more reliable retailer like Amazon, where you have more control and clarity during checkout.
That being said, I will give credit where it’s due: customer service was responsive when I reached out, and the follow-up emails about the plan show that the company cares about their product. If they could fix the checkout experience to ensure transparency, confirmation before purchase, and clearer options, this would go a long way.
Reply from Prolonlife
Hi Tyler, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and confusion you encountered during the checkout process. Your feedback is extremely valuable, and we want to make sure you feel heard and supported.
We understand how concerning it must have been to see your address and payment details pulled automatically and to have an additional item added that you did not intend to purchase. Please know this is not the seamless or transparent experience we want for our customers.
We take this feedback very seriously and have already shared your comments with our website and operations team so we can improve the process, including adding clearer confirmation steps before purchase.
On the positive side, we’re glad to hear our Customer Service Team was able to assist you quickly, and we remain committed to making your overall experience with us a positive one.
Your satisfaction is very important to us, and we truly appreciate your patience as we continue to improve our systems. Thank you again for your thoughtful feedback, it helps us grow and better serve you and our community.
If you ever have any further questions, please don’t hesitate to reach us at customerservice@l-nutra.com.