I’ve received multiple letters from BW Legal chasing a British Gas debt that predates my ownership of the property. I bought the house at the end of January 2025, and the debt they’re chasing relates to a supply period that ended before completion.

Despite me:
- Not being the account holder,
- Providing written confirmation from British Gas that I was not liable, and
- Supplying BW Legal with a resale agreement confirming the completion date,

…they continued to send letters addressed to “The Occupier”, requesting payment or evidence that had already been provided.

Their own letters even show they know the supply period ended before I took possession, yet they still pursued the address and caused ongoing stress and inconvenience.

BW Legal has been informed of the facts multiple times by both me and British Gas, yet they have continued to pursue this improperly. This is, in my view, a failure to act responsibly, reasonably, or professionally.

I have now escalated the matter to British Gas (again) and reserved my right to report BW Legal to the Solicitors Regulation Authority and Financial Ombudsman Service if the contact continues.

Avoid dealing with them if you can.