Terrible customer service
Was never reminded about a payment I was sure I had skipped as I am away the week of the delivery. Contacted HelloFresh just after the payment was taken. Absolutely brutal customer service. Was left on hold for over 15 mins before I eventually hung up. Every minute, an automated voicemail would come up telling me I was next in queue and someone would be with me in “30 seconds”. This went on for 15 mins.
Reply from Hellofresh Ireland
Hi Katie O'Donoghue,
Thank you so much for your feedback on our product and for bringing these issues to our attention.
We would love to speak to you further about this to understand why this may have happened and ensure that we reach a resolution together. Please visit our website https://www.hellofresh.ie/about/faq to get in touch and we would be more than happy to get this sorted for you. Our team is available between 08:00-19:00 on Monday-Thursday and between 09:00-18:00 on Friday and Sunday.