Awful customer service
Awful customer service never ring you back or keep you updated
Open cases false promises spent hours of my time your customer service is atrocious
Do not use this company
They are the worse company ever
Coming to VW thought I would be shopping at a high end company even Poundland is better
I have contacted you 3x since your response with my details still you don’t ring me
Reply from Volkswagen Financial Services UK
Hi, thank you for taking the time to leave your review, your feedback is really appreciated. We are sorry to read about the experience you have had regarding the poor customer service received and the lack of communication and that this has not been as positive as we would have hoped. Please be assured that this has been passed to our Customer Resolutions Executives and they will contact you to discuss your review and your complaint. You have been provided with a contact number for the team if you need to contact them. If you have any further queries, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk.